General Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our website (the “Website”). The products purchased on are sold by DZOJCHEN PTE. LTD. (the “Vendor”).

Any inquiries should be addressed to our Customer Care service. For further assistance, please go to our Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on the Website.
For any other legal information, please visit the following sections of the Website: General Terms and Conditions of Use, Privacy Policy and Return Policy. 

1. Our Business Policy

  1. The Vendor offers products for sale on the Website and its e-commerce business services exclusively to adult users of the Website who are at least eighteen (18) years of age (the “Users” or “you”) for personal use and not for resale.
  2. The Vendor reserves the right not to process orders for any or no reason, including without limitation orders that do not comply with the Vendor’s business policies, such as orders for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the order will be considered null and void, and the Vendor will inform the User in writing that the order will not be filled.
  3. These General Terms and Conditions of Sale regulate only the offer, transmission and acceptance of orders relating to products on the Website between the User(s) and the Vendor.
  4. The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties whose links, banners or other hypertext connections are posted on the Website. Before placing orders and/or purchasing products and/or services from third parties, we recommend that you review their respective terms and conditions and other applicable policies. Under no circumstances shall the Vendor be deemed liable for services supplied by third parties or for e-commerce transactions entered into by the Users with third parties.

2. Placing of Orders

  1. To purchase one or more products on the Website, you must fill out the online order form and send it electronically to the Vendor, following the applicable instructions. After this, you will receive an email from the Vendor acknowledging receipt of your order.
  2. Before completing the purchase of your products, we ask that you carefully read these General Terms and Conditions of Sale in full and the Return Policy. We also suggest that you print a copy using the print option and keep it for your records.
    Before completing your purchase, on the order confirmation page, we will provide you with: 
    1. a link to these General Terms and Conditions of Sale and the Return Policy;
    2. a summary of the main characteristics of each product ordered and an itemized list of each product’s unit price (including all applicable fees and taxes);
    3. the total amount to be paid and the applicable terms of payment;
    4.  available payment methods;
    5. shipping methods, name of carrier, mode of transportation, place of delivery and shipping and delivery costs (including any additional fees you may be charged if you choose expedited shipping or shipping different from standard shipping);
    6. any additional charges payable to a third party which amount cannot be determined by the Vendor (such as customs duties);
    7. the currency in which amounts are expressed;
    8. the estimated delivery date of the products; and
    9. our return policy (including any costs associated with the return of products).
  3. When you proceed with submitting the order form, you are obligated to pay the price indicated therein as set forth in Section 4.2. Before submitting the order form, you will be asked to identify and correct any possible input errors.
  4. The order shall be deemed completed when the Vendor receives your order form electronically, the order information has been verified as correct and the Vendor accepts the order by sending an electronic purchase order receipt containing the General Terms and Conditions of Sale, a summary of the Return Policy, and all the information contained in the summary of commercial and contractual conditions displayed before submitting the order. The Vendor shall not be bound to supply any products which may have been part of your order until the order of such products has been confirmed in the shipment confirmation email.
  5. You may access your order form in the “My Orders” section. The information contained in the order form will be kept in our system only for the time required to process your order and as otherwise required by applicable law.
  6.  Orders are processed in the order they are received. The Vendor may not process orders that are incomplete or incorrect, or if the products are no longer available. In this event, we shall inform you via email that the Vendor has not processed your purchase order, specifying the reasons thereof. If the products displayed on are no longer available or for sale at the time your order is received, then the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day you submit your order to the Vendor. 
    The Vendor reserves the right not to process orders in the cases outlined in sub-section 1.2.
  7. By submitting an order form, you unconditionally accept the provisions of these General Terms and Conditions of Sale, as well as the other Website policies, including the General Terms and Conditions of Use, Privacy Policy and Return Policy. Should you not agree with certain provisions of these General Terms and Conditions of Sale or any other Website policies, please do not submit your order form for the purchase of products on the Website. 

3. Products and Prices

  1. The Website exclusively sells Dzojchen branded products purchased directly by the Vendor from the fashion house and/or authorized manufacturers.
    The Vendor reserves the right to modify or discontinue any product offered for sale on the Website at any time without notice.
  2. The main characteristics of the products are shown on each product page on the Website. The images and colours of the products offered for sale on the Website are shown for information purposes only and may not correspond exactly to the actual appearance, size and colour of the garments, due to among other things the settings of your Internet browser or monitor used.
  3. Prices are subject to change. Please check the final price before sending your order form. The prices for the products shall be as quoted on the Website from time to time, except where there is an apparent error. All prices listed on the Website are in United States Dollars. In the event of a recognizable error payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price or to cancel the order. If we are unable to contact you, the order will be treated as cancelled. Prices do not include sales taxes, which will be added at checkout. The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment and applicable law. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation email.
  4. The Vendor will not accept orders from countries not listed on the Website.
  5. Payment of the price of the products, shipping and delivery costs must be made using one of the methods indicated on the order form. Shipping and delivery costs are non-refundable.
  6. If paying by credit/debit card, your credit card information, such as credit card number and expiration date, will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor. Except as provided in the Vendor’s Privacy Policy, these details will not be used by the Vendor except for processing your purchase order, issuing refunds in the event any products are returned, or for reporting cases of fraud on the Website to the competent authorities. The price of the products, shipping and delivery costs and applicable sales taxes indicated on the order form will be charged to your account when the Vendor is ready to ship the products.

 4. Shipping and Delivery

Once your order is shipped, we will email you a shipping confirmation with a tracking number to enable you to track your package at all times. For information about product shipping and delivery procedures, please visit the Customer Care area. Please read the Customer Care section carefully, as the information provided therein is an integral part of these General Terms and Conditions of Sale and, therefore, you will be deemed to have read and accepted them when you submit your order.

Delivery dates indicated in any order form or order confirmation are estimates only and shall not be deemed a representation by the Vendor. The Vendor will not be liable for failure to ship or deliver the products as estimated, and you will not be entitled to any refunds or cancellation of orders as a result of delayed shipment.
You bear all risks of loss and damage to the products from the time the same have cleared our fulfilment house. Title to the products passes to you upon acceptance of shipment by a common carrier.

 5. Customer Care

If you have any questions, please contact our Customer Care before placing your order. For more information, please visit the Customer Care area.

6. Return Policy

Please click here for details of our Return Policy, which is part of these Terms and Conditions of Sale.

 7. Pre-Order Products

  1. The Vendor may, in certain circumstances, offer you the chance to pre-order one or more products that are not yet available for purchase on the Website and that are part of the next collection. Products available for pre-order will be labelled to that effect on the product page. For each item, the Vendor will indicate the estimated shipping date and will send you a confirmation email once the package has been shipped. If your order contains both products that are already available for sale on the Website and pre-order products, they will be shipped at different times, but the respective shipping costs will be charged only once. If your order contains only pre-order products and indicates different shipping dates, the products may be shipped all at once on the latest estimated shipping date.
  2. Pre-order products are required to pay 50% upfront. When the order is placed, the Vendor will ask you to save your credit/debit card details provided for the authorization of the remaining 50% payment. This authorization is not a charge; your card will only be charged the remaining 50% at the time of pre-order products shipping. The Vendor will not request payment from your credit/debit cards until immediately prior to the shipment of the products. If the Vendor couldn’t change the remaining payment due to some circumstances, the Vendor will send a payment request to your email for the remaining amount. 
  3. Unless otherwise stated in this section, these General Terms and Conditions of Sale apply in full to pre-order products.

 8. Limitation on Liability

The vendor makes no representations or warranties of any kind, express or implied, as to the products included in the website nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, the vendor disclaims all warranties, express or implied, including but not limited to implied warranties of quality, merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on the order confirmation. The vendor will not be liable for any damages of any kind arising from the products, including but not limited to direct, indirect, incidental, punitive and consequential damages or any loss of profit, revenue, opportunity or data. 

Certain country and/ or state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

 9. Privacy Policy

  1. You will find information on how we process your personal data in our Privacy Policy.
  2. If you haven't already done so, please also read our General Terms and Conditions of Use since they contain important information on the security systems used by the Vendor.
  3. For further information on our Privacy Policy, you can contact our Customer Care, by selecting “Privacy”, or send a request to the Vendor’s office (47 JALAN PEMIMPIN, HALCYON2, #04-07, SINGAPORE 577200).

 10. Force Majeure

The Vendor shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

 11. Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on the Website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and you have received the email confirming receipt of the order, and to change or update information at any time without prior notice.

 12. Governing Law and Dispute Resolution

These terms are governed by Singapore law. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the Republic of Singapore. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

 13. Amendments and Updates

The Vendor may amend or update all or any part of the Website policies including these General Terms and Conditions of Sale at any time in its sole discretion. Any amendments or updates to the General Terms and Conditions of Sale shall be effective upon publication in their respective sections of the Website. Please access the General Terms and Conditions of Sale on the Website regularly in order to check whether the General Terms and Conditions of Sale have been updated. If any provision of any part of these General Terms and Conditions of Sale shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining General Terms and Conditions of Sale.

14. IndiviDUALITY Auction

Dzojchen requires that you read, understand, accept and comply with the following terms and conditions in order to submit a bid-price for any item listed in the ‘IndiviDUALITY Auction’ section of the Dzojchen online site. 

  1. Bidder Eligibility

    You must be at least 18 years of age and able to form legally binding contracts under applicable law.

  2. Acceptance of bid-price

    Acceptance of a customer’s bid-price will be based on an aggregation of the following criterion:
    1. Customer loyalty (past purchase profile)
    2. Exclusivity of style
    3. Collection or Limited-Edition Release
    4. Brand Engagement 
    5. Item release date
    6. Craftsmanship 
    7. Location of Customer 
    8. Stock count remaining
    9. Bid-prices submitted by other customers

  3. Your Bid is a Contract

    When you submit a bid-price for a Dzojchen ‘IndiviDUALITY Auction’ item, you enter into a legally binding contract to purchase the item from Dzojchen if your bid-price is successful. Your bid-price is successful if, after an aggregation of the criterion applied, it is acceptable to Dzojchen and you will be advised accordingly within 24 hrs.

  4. Number of bids permissible

    Customers can submit a bid-price for the same item a maximum three (3) times. Should your bid not be accepted after (3) tries, you will no longer be allowed to bid for the same item using the same account.

  5.  Bidding Closed

    ‘Bidding Closed’ means online ‘IndiviDUALITY Auction’ availability for the item so identified has ended.

  6. Non-return policy

    Items purchased through ‘IndiviDUALITY Auction’ are non-refundable.

  7. Items to be included

    The inclusion or exclusion of any item for sale through ‘IndiviDUALITY Auction’ is at the sole discretion of Dzojchen, and Dzojchen reserves the right to withdraw items from the ‘IndiviDUALITY Auction’ online listing at any time without notice.

  8. Timeframe for inclusion

    The time-frame for inclusion and withdrawal of any item for sale through ‘IndiviDUALITY Auction’ is at the sole discretion of Dzojchen; and no notice will be given for changes to the timeframe. 

  9. Out of stock

    When any item listed for ‘IndiviDUALITY Auction’ has been sold out, it will be removed from the listing. Any bid-price entered for a sold-out item prior to its online removal will be flagged accordingly.

  10. Queries or complaints

    No customer queries or complaints regarding non-acceptance of a bid-price/s will be entered into.

  11. Payment Terms

    If you are advised by Dzojchen your bid-price is successful, you agree to pay Dzojchen the full amount of your bid-price, plus any applicable sales or use tax on your purchase. You agree to honour Dzojchen’s requirements regarding method and time of payment.

  12. Product specifications

    When you place a bid-price for an item listed under Dzojchen’s ‘IndiviDUALITY Auction’, you are agreeing to any specific conditions and descriptions related to the item included by Dzojchen in the item’s online description.

  13.  All Bid-prices are fully binding

    Once you have placed and confirmed a bid-price, your bid-price cannot be retracted; and once your bid-price has been confirmed as successful by Dzojchen, your purchase is deemed to be final and cannot be cancelled (except in the case that the completion of the transaction would violate the law).

  14. Government Regulations and Taxes

    You are solely responsible for compliance with any Country-specific, federal, state or local tax laws governing your purchase. It is your responsibility to report and pay any taxes.

  15. Acceptance of Terms of Service

    Upon submitting a bid-price for any ‘IndiviDUALITY Auction’ item, you are deemed to have read, understood and accepted Dzojchen’s terms and conditions of service for ‘IndiviDUALITY Auction’ sale and purchase, and be held responsible to comply accordingly. 


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